Billing and true-up

You buy an annual term at a tier. If your usage outgrows that tier during the term, nothing stops and nothing is charged until renewal.

Tiers

Only services at live status count. See onboarding services.

What happens if you outgrow a tier

Nothing, immediately. We do not stop the fleet watching something because a counter moved, and we do not send an invoice mid-term. The extra usage is recorded and settled once, at renewal.

Why peak and not the closing number

The true-up uses the highest number of live services reached during the term, not the number on the last day.

If you ran 40 services for ten months and reduced to 20 before renewal, the fleet watched 40 services for ten months and the cost to serve was Division's. Billing the closing number would reward switching services off before renewal and back on afterwards, which helps nobody.

Usage across all your instances is summed. An organisation with three instances of 20 services each is a 60-service customer.

The arithmetic

Contracted at Team, peak of 40 services:

Division (earned)   $183,600
Team (contracted)  −$108,000
                   ─────────
True-up             $ 75,600

You are charged the difference, not the full higher tier. Using less than you contracted for is not refunded — you bought a term, not a meter.

Invoices and payment

Invoices are issued through Stripe with net-30 terms and are payable against a purchase order. There is no card on file.

A late invoice marks your subscription past due. It does not suspend your instances or delete anything — on net terms a late invoice usually means a purchase order moving slowly, and we would rather ask than switch you off.

If nothing has been reported

If your instance has not reported usage during a term, we will not invent a number. We check the instance is reporting before issuing anything.